Return and Refund Policy
At IMPORTIPAS S.R.L., customer satisfaction is our priority. We want every customer to have a reliable and secure shopping experience.
Returns
Customers may request a return within 14 days from receiving the order, in accordance with applicable European consumer protection regulations.
To be eligible for a return:
- The product must be unused and in original condition.
- The product must include original packaging, accessories, and documentation.
- Proof of purchase must be provided.
Non-returnable items
Returns may not be accepted for:
- Products damaged by improper use.
- Products without original packaging.
- Items modified or repaired by unauthorized persons.
Refunds
Once the returned product has been inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed using the original payment method.
Refund processing time may vary depending on the payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the product was delivered damaged, incorrect, or defective.